About this course
The Problem-Solving Course provides participants with the essential skills to identify, analyze, and resolve workplace challenges effectively. for 2 days, learners will understand what is meant by a problem, problem solving & its importance differentiate between the problem & problem symptoms, and explore the key elements of structured problem-solving, including defining problems, analyzing root causes, generating solutions, and implementing action plans. Additionally, participants will learn practical techniques and utilize modern tools, such as the decision matrix and action planning to enhance their problem-solving abilities.
Course Outlines
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Understand what the problem-solving is
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Traits of a good problem
solver.
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Reveal the underlying cause of problems and use the right methods and tools.
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Select the appropriate solution by using decision-making techniques.
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Acquiring a creative problem-solving approach to
determine the appropriate solutions
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Create an action
plan to implement the chosen appropriate solutions.
Course Objectives
By the end of the program,
participants will be able to:
Calibri;mso-font-width:99%">-
mso-ascii-theme-font:major-bidi;mso-hansi-theme-font:major-bidi;mso-bidi-theme-font:
major-bidi">Define what is problem and problem-solving
Calibri;mso-font-width:99%">-
mso-ascii-theme-font:major-bidi;mso-hansi-theme-font:major-bidi;mso-bidi-theme-font:
major-bidi">Skills of a good problem
solver
Calibri;mso-font-width:99%">-
mso-ascii-theme-font:major-bidi;mso-hansi-theme-font:major-bidi;mso-bidi-theme-font:
major-bidi">Use methods and tools to discover the underlying cause of a problem.-
Use
creative thinking techniques to generate possible and appropriate solutions
to the problem.
Calibri;mso-font-width:99%">-
mso-ascii-theme-font:major-bidi;mso-hansi-theme-font:major-bidi;mso-bidi-theme-font:
major-bidi">Create an action
plan to implement this appropriate solution.
